Frequently Asked Questions
Everything you need to know about shopping with NPR Shop.
What are your shipping rates and delivery times?
We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days). Rates are calculated at checkout based on your location and the weight of your order.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please note that customers are responsible for return shipping costs unless the item is defective.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. International delivery times vary by destination, typically ranging from 10 to 21 business days.
How can I contact customer support?
Our support team is available Monday through Friday via email at [email protected] or through our live chat feature located at the bottom right of the website.